Complaint Resolution

We encourage you to first report complaints to us by emailing info@bolusso.nl. If this does not lead to a solution, it is possible to submit your dispute for mediation through Stichting WebwinkelKeur. As of Feb. 15, 2016, it is also possible for consumers in the EU to file complaints through the European Commission’s ODR platform. This ODR platform can be found at http://ec.europa.eu/odr If your complaint is not already being processed elsewhere, you are free to file your complaint through the European Union platform.

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